Firstsource Solutions Limited, a leading global provider of Business Process Management (BPM) services and a part of the RP-Sanjiv Goenka Group, has been recognized as a ‘Leader’ and an ‘Innovator’ in the 2024 NelsonHall NEAT vendor assessment for CX Services Transformation. This recognition highlights Firstsource’s strategic capabilities in utilizing technology and GenAI to drive efficiency and…